At Elevate Growth Global ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Purchase our products or services
- Subscribe to our newsletter
- Contact us through our website
- Participate in surveys or promotions
This information may include: name, email address, phone number, billing address, payment information, and social media account details.
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing and maintaining our services
- Processing transactions and sending transaction notifications
- Sending administrative information, updates, and security alerts
- Responding to your inquiries and providing customer support
- Improving our website and services
- Personalizing your experience
- Sending marketing and promotional communications (with your consent)
- Detecting and preventing fraud and security issues
- Complying with legal obligations
3. Payment Processing
We use Razorpay as our payment gateway to process transactions. When you make a purchase, your payment information is transmitted directly to Razorpay and is subject to their privacy policy. We do not store complete credit card or debit card information on our servers.
Razorpay complies with PCI-DSS standards and implements industry-standard security measures to protect your payment information.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website and services (e.g., payment processors, hosting providers, email services)
- Legal Requirements: When required by law or to protect our rights, property, or safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission to share your information
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and obtain a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at elevategrowthhelpdesk@gmail.com.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: elevategrowthhelpdesk@gmail.com
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.