This Shipping and Delivery Policy applies to all products and services offered by Elevate Growth Global. Since we provide digital products and online services, our "delivery" process differs from traditional physical product shipping.
1. Nature of Our Products
Elevate Growth Global offers exclusively digital products and online services, including:
- Software-as-a-Service (SaaS) subscriptions
- Social media growth tools and automation services
- Analytics and reporting dashboards
- Online consultation and strategy sessions
- Digital downloads and resources
Important: We do not ship physical products. All our offerings are delivered digitally via email, online access, or through our web platform.
2. Instant Digital Delivery
2.1 Account Access
Upon successful payment confirmation:
- Your account will be activated immediately (typically within 5-10 minutes)
- You will receive a confirmation email with login credentials and access instructions
- Access to your purchased services will be available through your account dashboard
- No physical shipping or waiting period is required
2.2 Email Delivery
All important information will be sent to the email address provided during registration:
- Order confirmation and receipt
- Account activation details
- Login credentials (if applicable)
- Getting started guides and tutorials
- Service updates and notifications
3. Delivery Timeline
3.1 Subscription Services
- Immediate Activation: Most subscription services are activated within 5-10 minutes of payment confirmation
- Email Confirmation: You will receive a confirmation email within 15 minutes
- Account Setup: Complete account setup may take up to 1 hour for complex integrations
3.2 Consultation Services
- Booking confirmation is sent immediately upon purchase
- Consultation session details and meeting links are sent 24 hours before the scheduled time
- Reminder emails are sent 1 hour before the session
3.3 Digital Downloads
- Download links are provided immediately after purchase
- Links remain active for 30 days from the date of purchase
- You can re-download products from your account dashboard
4. Delivery Issues and Troubleshooting
4.1 If You Don't Receive Access
If you haven't received your account access or confirmation email within 30 minutes of purchase:
- Check your spam/junk folder
- Verify the email address you provided is correct
- Check your payment status to ensure the transaction was completed
- Contact our support team at elevategrowthhelpdesk@gmail.com
4.2 Technical Issues
If you experience technical difficulties accessing your services:
- Clear your browser cache and cookies
- Try accessing from a different browser or device
- Ensure you're using the correct login credentials
- Contact our 24/7 technical support team
5. International Availability
Our digital services are available globally, with the following considerations:
- Worldwide Access: Services can be accessed from anywhere with an internet connection
- Language: Primary support and interface are in English
- Time Zones: Consultation sessions are scheduled in IST (Indian Standard Time) but can be adjusted for international clients
- Payment: We accept international payments through Razorpay
- Compliance: Users are responsible for ensuring our services comply with their local laws and regulations
6. Service Activation Requirements
To ensure smooth delivery and activation of services, you must:
- Provide a valid email address
- Complete the registration process
- Verify your email address (if required)
- Ensure payment is successfully processed
- Accept our Terms of Service and Privacy Policy
- Provide necessary social media account access (for specific services)
7. Onboarding and Support
7.1 Getting Started
After your service is activated, we provide:
- Welcome email with quick start guide
- Access to video tutorials and documentation
- Step-by-step setup instructions
- Onboarding support via email or chat
7.2 Ongoing Support
- Email Support: elevategrowthhelpdesk@gmail.com (response within 24 hours)
- Priority Support: Available for premium plan subscribers
- Knowledge Base: Accessible through your account dashboard
- Live Chat: Available during business hours (9 AM - 6 PM IST)
8. Delivery Delays
While rare, delivery delays may occur due to:
- Payment gateway processing issues
- Email service provider delays
- Technical maintenance or system updates
- Verification requirements for security purposes
In case of delays exceeding 2 hours, we will proactively contact you and may offer compensation in the form of service credits or extended subscription periods.
9. Failed Deliveries
Deliveries may fail due to:
- Incorrect email address provided
- Email server rejecting our messages
- Payment authorization issues
- Account verification failures
If delivery fails, we will attempt to contact you using alternative methods and resolve the issue within 24 hours.
10. Redelivery and Access Recovery
If you lose access to your account or need information resent:
- Use the "Forgot Password" feature on our login page
- Contact support to resend confirmation emails
- Request access recovery through your registered email
- All redelivery requests are processed within 1 hour during business hours
11. Service Upgrades and Downgrades
- Upgrades: Take effect immediately upon payment confirmation
- Downgrades: Take effect at the end of the current billing cycle
- Feature Access: Updated in real-time based on your subscription level
12. Geographic Restrictions
Our services are available worldwide, but certain features may be restricted based on:
- Social media platform availability in your region
- Local laws and regulations
- Payment processing restrictions
We will clearly communicate any geographic limitations before purchase.
13. Contact Information
For any questions or issues related to service delivery, please contact us:
- Email: elevategrowthhelpdesk@gmail.com
- Support Email: elevategrowthhelpdesk@gmail.com
- Business Hours: Monday-Friday, 9:00 AM - 6:00 PM IST
- Emergency Support: Available 24/7 for critical issues
14. Changes to This Policy
We may update this Shipping and Delivery Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified policy.
By purchasing our products or services, you acknowledge that you have read and understood this Shipping and Delivery Policy.